About Us

Sapient are here to help and we pride ourselves on making a good impression. Always striving to ensure the partnership will make saying goodbye tricky

OUR APPROACH

 

Sapient's NetSuite consulting engagement will be a success by deriving the right timely answer and making sure that we provide the 'tour guide' that takes your key stakeholders on a problem-solving journey.

 

Stakeholders need to be on the journey with you and understand the research/analysis that went into the project, the opinions that were collected, and any evaluated alternatives.  It’s this context that Sapient are looking to engender into your teams and make sure that you value our contribution.

 

Sapient's stepped approach: -

 

1) Identify the key stakeholders:  Who are the people who need to be satisfied with the solution Sapient deliver.

Sapient need to understand your problem


How will Sapient go about solving it?


Our advice is based on an endless learning curve of best practice


Taking time to prioritise and listen to differing people's preferences will make sure the solution is fit for purpose

2) Define the problem:  Make sure that all the stakeholders are aligned and are clear on exactly which problem you’re trying to solve.


3) Define the scope: Next, Sapient will position the engagement for success, narrowing the scope of the project to something doable and making it explicit: what will be the agreed project in/out scope items.


4) Define success: What measurable, achievable results can we set as the goal of this project? What is the end-state that defines the conclusion of the project?


5) Define work streams:  Sapient will play back the AS-IS and new TO-BE states, defining essential customisations and process change to bridge the gap between these states.


6) Align and assign work stream owners:   Sapient will gain agreement from stakeholders and assign owners to each work stream.  Having the client’s stakeholders in charge often pays dividends.


7) Communicate often: Sapient will issue regular highlight reports on the progress of the project.


8) Rev the deck: The final deliverable by Sapient Projects is an end of project report, explaining the results of the project.  Compliance and auditing teams often require these documents.



As it turns out, Sapient Projects, like many other things in life, is much more about the journey than the destination.

THE PROCESS

Client Engagement

 

Discuss how Sapient Projects can help and provide first class consultancy, covering off the high-level requirements and timeframes

Project Initiation


Align client team, discuss the way forward, recruit the best internal team, project kick-off meeting

Contractual Agreement


Discuss and agree on contractual terms, sign and agree a start date. How will Sapient work with 3rd parties if required?

Project Delivery

 

Generally, a 5-stage project plan from initiation, business analysis, configuration and customisation, UAT and finally a go live stage

Chris Jones

Managing Director

 

Chief NetSuite Consultant

CONTRACTURAL TERMS


Chris Jones is our NetSuite Consultant and Project Manager.


After Sapient contractually engage for a fixed term, covering working practices, we will apply ourselves in the most effective and efficient way possible, bound by the contract. A SOW will be signed covering off the required project work.


Sapient will work through a recruitment agency.  The contract for our services will be between Sapient Projects Ltd and the recruitment agency.


Chris Jones is employed as a director of Sapient Project Ltd (company reg # 10035408) in a self-employed status, responsible for our own tax and national insurance contributions.


Sapient work only via the nominated recruitment agency, and not directly for our client.  Sapient provide skills that you the client do not employ.


Sapient work for multiple clients at the same time within a given contractual period - say 1 month.  There is not exclusive use of our skills by one client.  Typically, our day or week is extended from 8 to 12 hr days or 5 to 7 day weeks to accommodate and meet client deadlines.  These working patterns can be agreed with our client and sometimes timesheet entries can be 3 days one week and 7 days another as demand ebbs and flows across a project deliverable.


If Sapient work is to be undertaken outside of the UK, then flights and hotels should be booked upfront of the work commencing by the client.  If the flight is longer than 4 hours then Sapient expect business class tickets to be booked so they can hit the ground running when landed, this will allow proper rest to be taken during the flight and carry out any last-minute work on the flight for the client.  Sapient are happy to incur rechargeable expenses covering typically food, drink, and taxi fares.  Incurred rechargeable expenses worldwide are deemed to be additional to the agreed Sapient day rate.  My accountant will issue a vatable invoice showing reclaimable expenses.


Sapient have our own website (www.sapientprojectsltd.co.uk) and


LinkedIn (www.linkedin.com/in/chrisjonessapient) company page.


We issue our own branded invoices via our Accountant (Thomas Quinn, St Ives, Huntingdon) and


Sapient are VAT registered GB 261641124.


Sapient have their own public & employers liability and professional indemnity insurance policies, via Qdos Contractor (QCL/ELPL/2018/477280 & QCL/PI/2018/477279).


Wherever possible Sapient services endeavour to provide skills that match the right to be substituted. Sapient's client would need to accept the right that the supplied Sapient resource can be substituted if unavailable.


Sapient works under the expectation that another contract is not continuously offered, after the first one completes.  Sapient works on a defined client project, stated within the contract.  New SOW's are to be issued and agreed during the course of the engagement to cover off differing requirements or stages/phases of the project.


If another project is to be delivered for the same client, with no perceived gap, then this will require a new fixed term contract/SOW to be issued.  My client contract is reviewed for outside IR35 compliance by a professional employment expert and/or my accountant.


For outside IR35 compliance, the contractual review will look for no written words, typically mentioning the receiving of employment benefits or my clients working practices, which either prevents or states: -


  • Indicating that the contractor will be supervised by a line manager, or similar company employee
  • Including work start and end times, break times.  It must state clearly that there is no ‘mutuality of obligation’ between client and contractor
  • Sapient will not work exclusively on the clients site during the contract term, cloud-based systems allow freedom of location e.g. working from home
  • Including any ‘staff’ perks, including provisions for holidays or sickness
  • Any clauses that specify any rights of control or supervision over the contractor
  • Not receiving employee benefits
  • Ability to supply and use my own equipment
  • Inclusion of a notice period
  • Sapient include expenses within their stated day rate and will require exceptional expenses to be paid additionally, such as flights from UK mainland
  • Sapient will be asked from time to time to work multiple contracts/clients at the same time.  Meaning part time working within any one week.  


OUR SKILLS

Consulting: 50%

Solutions Architect: 40%

Project Management: 10%